FAQs

Welcome to KiryKale!

We're here to make your shopping experience smooth and enjoyable. Below are answers to some of the most common questions. If you need further assistance, feel free to contact our support team.

1. Are your sarees authentic?

Yes. We carefully curate authentic silk, handloom, and designer sarees from trusted weaving regions across India. Quality and craftsmanship are our top priorities.

2. Do the sarees come with a blouse piece?

Most sarees include an unstitched blouse piece. Please refer to the product description for complete details.

3. How long does shipping take?

Orders are usually processed within 1–2 business days.

Estimated delivery:

  • India: 3–7 business days
  • International: 7–15 business days (depending on destination)

4. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS. You can also visit our Order Tracking page.

5. Can I cancel my order?

Orders can be cancelled before they are shipped. Once dispatched, cancellations may not be possible. Please refer to our Cancellation Policy for more information.

6. Do you accept returns or exchanges?

Yes, eligible products can be returned or exchanged according to our Return & Refund Policy. Please read the policy before requesting a return.

7. What payment methods do you accept?

We accept secure payments through major credit/debit cards, UPI, net banking, wallets, and other payment options available during checkout.

8. Is Cash on Delivery (COD) available?

Cash on Delivery availability depends on your delivery location and eligible products. It will be shown during checkout if available.

9. Do you ship internationally?

Yes. We ship to many countries worldwide. Shipping charges and delivery timelines vary based on the destination.

10. How should I care for my saree?

To maintain its beauty:

  • Dry clean silk sarees.
  • Store in a cool, dry place.
  • Avoid direct sunlight for long periods.
  • Fold and refold occasionally to prevent permanent creases.

For detailed instructions, please visit our Saree Care Guide.

11. Will the colour of the saree match the pictures?

We strive to display colours as accurately as possible. However, slight variations may occur due to lighting during photography or differences in screen settings.

12. How can I contact KiryKale?

You can reach us through:

  • Contact Us page
  • Email support
  • WhatsApp support
  • Instagram Direct Messages

Our team is happy to assist you.

Still Have Questions?

If you couldn't find the answer you're looking for, please contact our customer support team. We're always happy to help.

Thank you for choosing KiryKale. 💜