Return & Refund Policy

At KiryKale, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return if:

  • The product received is damaged or defective.
  • You received the wrong product.
  • The product has a manufacturing defect.

To be eligible, the item must:

  • Be unused, unworn, and unwashed.
  • Have all original tags and packaging intact.
  • Be returned in its original condition.

Return Request Timeline

Please submit your return request within 48 hours of receiving your order by contacting our customer support team.

To help us process your request quickly, please include:

  • Your Order Number
  • Photos of the product
  • Photos of the package (if applicable)
  • A brief description of the issue

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

  • Products that have been worn, washed, or altered.
  • Products without original tags or packaging.
  • Customised or made-to-order products.
  • Gift cards (if applicable).

Refund Process

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method.
  • Refunds are typically completed within 5–10 business days, depending on your payment provider.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we will gladly arrange a replacement or exchange, subject to product availability.

Shipping Charges

  • Original shipping charges are generally non-refundable unless the return is due to an error on our part.
  • If the return is approved because of a damaged, defective, or incorrect product, KiryKale will cover the applicable return shipping costs where appropriate.

Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with clear photographs. Our team will review your request and provide an appropriate resolution.

Need Assistance?

If you have any questions about returns or refunds, please visit our Contact Us page or reach out to our customer support team. We're here to help make your shopping experience as smooth as possible.

Thank you for shopping with KiryKale. We truly appreciate your trust and look forward to serving you again.